Business Coaching Tip: Top Notch Customer Service
How easy is it to work with your company?
How do you rate?
Rate yourself on a scale of 1 to 5 on the following (1 least applicable, 5 most):
- I respond to customer questions the same day they are received….
- I have a special number for my key customers to call when they have a question (the old fashioned bat phone)…
- I have trained my team to consistently answer the routine questions in a manner that doesn’t make the customer feel stupid…
- I have a Q&A section on my website that actually is useful (people can find what they are looking for)…
- I’ve educated my team on the life time value of a customer and how that is where profitability comes from…
- I make it easy for clients to return or exchange things…
- I record customer challenges and modify the system to keep them from happening in the future…
- I continually improve my product and service to deliver properly…
- I have a check list to ensure the team has followed all of the steps when providing a service or shipping a product…
- As the owner, I take ownership to ensure great delivery by my company…
If you have a lot of 1′s and 2′s listed then perhaps you need to revamp your customer service model.
Good customer service is all about return customers. When customers/ clients have a positive experience with your product or service they are more apt to return and refer you to others. Why turn away warm leads by providing substandard service?
How can business coaching make a positive impact on your business? Find out how by contacting us at 203.210. 7003 or attending one of our upcoming business growth seminars.
